![]() (The consumer indicated he/she DID NOT accept the response from the business.)Īs I have previously stated numerous times, the bank reversed the credit due to a hotel representative saying it was a valid charge because I was a no show, no cancellation, which is shown in the documents attached. If the bank actually credited this client, why are they still looking for a refund? I believe this is a scam and the hotel is not responsible for any wrong doing. We do not conduct regular business with them and since they paid this third party directly the client needs to reach out to them to get a refund. Thank you for assistance in helping me rectify the issue at hand.ĭear Guest/ BBB, Please note I have explained this to the guest that we never received the reservation from nor received any form of payment. I have attached bank statements showing that I had to pay for another room at the ************. I have attached the sign from the door of Ocean Breeze hotel stating they were closed and to go to the ************. I'm confused on 1) How am I condsidered a no show, no cancellation if the hotel wasn't even open to the public during time of the reservation? 2) How am I considered a no show but there's not even any record of my room reservation? 3) Why would I immediately pay for another room a block away, if I'm indeed a no show? I have attached all supporting documents such as the statement from my bank showing the credit was reversed and the dispute was closed. I'm extremely upset with all the conflicting information coming from the Ocean Breeze hotel. I've called Ocean Breeze to speak to Andrew with no luck. I attempted to send the additional information to bank in regards to the dispute, but was told it was closed and there's nothing else they could do after the hotel's statement and any issues would have to be settled with the hotel. After speaking with the front desk receptionist, I was told that there was never even any reservation made for me at the hotel under my name, email address, or phone number, even after giving them my reservation and confirmation number. I immediately called the hotel to inquire on how I was no show if the hotel was closed to the public. After investigation, my bank determined the charge was valid and reversed the credit, due to a statement from Ocean Breeze hotels saying that I was a no show, no cancellation. I called my bank to dispute the $351.71 charge from Ocean Breeze in hopes of getting a refund. After arriving at the ************, I was informed that there were no reservations in my name causing me to have to pay yet again. ![]() Upon arrival at the Ocean Breeze hotel, there was a sign on the door stating that the hotel was currently closed and all reservations would be accommodated at the ************ Plus Daytona Inn Seabreeze. I reserved a room at the Ocean Breeze Club Hotel through, confirmation number ***********. Hi, I am creating this complaint in regards to a hotel reservation made back on May 2, 2020. The hotel was closed due to COVID, but denied my refund request. These hotels may also be interesting for you.I made a reservation at the Ocean Breeze Club hotel. ![]() Show more Interesting hotels nearby Ocean Breeze Club Several guests have reported that the hotel is rather prone to breakdowns in its water supply which can take hours to fix. This accommodation is also known as Ocean Breeze Club Hotel Daytona Beach, Ocean Breeze Club Daytona Beach, Ocean Breeze Club, and Plaza Ocean Club. Ocean Center is 900 meters from the hotel while Ocean Walk Village is 600 meters away. Guests can grab a bite at the hotel’s on-site restaurant and enjoy drinks at the lounge bar or the Poolside bar. Additionally, the hotel features a 24 hour front desk and meeting rooms. Guests can also work out in the nearby gym for free. Guests can unwind by taking a dip in the outdoor pool while the kids can take a dip in the children’s pool. ![]() Guests can request for hypoallergenic beddings. The condos are equipped with climate control, private bathrooms with shower/tub combinations, 27-inch flat-screen TVs with cable TV channels, work desks, refrigerators, microwaves, and free Wi-Fi. The hotel features 206 condos with balconies. Plaza Ocean Club Daytona Beach is a three-star family condo located close to Ocean Walk Village. ![]()
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